Support Center
We understand your need for fast, reliable support. You are at the correct location for starting remote support sessions, reviewing our support offerings, and locating proper contact information.
Remote Support Session
To start a remote desktop support session, click the following image link. When prompted, download and run the file. It will present a 9-digit code to share with your support engineer.
Contact Information
Email Us
Send an email to:
support@solutionbench.com
Talk with Us
Phone: (800) 484-0432 ext. 2
Support Portal
Support Plans
We have defined Service Level Agreements in place to meet and exceed the varying needs of our customers. Contact us when you require a level of support beyond the included Standard tier.
Standard
Included
Standard support is included with all subscriptions throughout the subscription term.
Monday - Friday
8:00 AM - 5:00 PM MST
Contact by Email / Phone / Web
Excluding Published Holidays
Extended
Upgrade
Extended support is an optional paid upgrade to extend the support hours of the Standard support plan.
Monday - Friday
8:00 AM - 8:00 PM MST
Contact by Email / Phone / Web
Excluding Published Holidays
Premium
Call
Premium support is an optional paid upgrade to extend the support hours of the Extended support plan to full 24 x 7 support.
Sunday - Saturday
24 / 7
Contact by Email / Phone / Web
Including Published Holidays
Published Holiday Schedule
- MLK Day
- President's Day
- Good Friday
- Memorial Day
- Juneteenth NID (June 19th)
- 4th of July
- Labor Day
- Election Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
Holidays falling on a Saturday will be observed on the preceding Friday (i.e. Veteran's Day).
Holidays falling on a Sunday will be observed on the following Monday (i.e. Easter).
Any holiday that falls on a Tuesday or Thursday may result in a four day weekend (i.e. Thanksgiving).
Uniting People and Paper in a Digital World™
Where People, Documents, and Technology Work Together.
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