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For Issue Resolution:
Send an email to support@solutionbench.com
To Talk With Us:
Call (800) 484-0432 Ext. 2
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TECHNICAL SUPPORT
Here at Solution Bench we are committed to the highest level of customer satisfaction. Our Support
Plans are a key component of maximizing value while making the most of your Solution Bench
investments. Our plans provide comprehensive and responsive technical support for businesses of
all sizes- they even include maintenance and upgrades.
Standard
- Monday to Friday
- 8:00 a.m. to 5:00 p.m. MST
- Contact support by phone, web, and email
- Excluding Published Holidays
Extended
- Monday to Friday
- 8:00 a.m. to 8:00 p.m. MST
- Contact support by phone, web, and email
- Excluding Published Holidays
Premium
- Sunday to Saturday
- 24 / 7
- Contact support by phone, web, and email
- Including Published Holidays
Published Holidays:
- MLK Day
- President’s Day
- Good Friday
- Memorial Day
- Juneteenth NID (June 19th)
- 4th of July
- Labor Day
- Election Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
Any holiday that falls on a Saturday will be observed on the preceding Friday (i.e. Veteran’s Day).
Any holiday that falls on a Sunday will be observed on the following Monday (i.e. Easter).
Any holiday that falls on a Tuesday or Thursday may result in a four day weekend (i.e. Thanksgiving).
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
The training with Solution Bench was amazing. They helped us learn how to make our database much more search friendly for our end-users and they showed us many of the features of Alchemy that will make it an excellent system in the future.
Solution Bench was a welcome change to some of our past experiences with third party vendors. All too often the vendor was able to show us the product and the associated development kit but was unable to apply the product to a real world application. This was definitely not the case with Solution Bench. They quickly grasped the business function that we were trying to achieve and designed a solution that more than met our needs.
Solution Bench’s experience and expertise is invaluable to me and our clients. Solution Bench is by any measure “the resource” for dealing with anything related to the Alchemy product. I only would ask for help on the most difficult of requirements; and Solution Bench’s thoughts were the correct thoughts – the first time – every time.
Need Help?
We’re here for you! Feel free to give us a call or send us an email.